Kiwi wallet: the number of the free phone of the support service of Russia and the hotline 8800. Kiwi terminal - support service: how to call, how to write a letter?
In this article, we will talk about how to contact the Support Support Service of the Kiwi payment system.
Navigation
For a long time service Kiwiit is considered one of the most convenient and simple - this is due to its interface, which even an inexperienced user can figure out. But, like any other system, this one sometimes can create a problem that it does not work out independently. That is why Kiwihe has his own support service, where issues are resolved quickly and efficiently.
When is it worth contacting the Kiwi support service?
Even if you have been using the payment system for a long time Kiwi, this does not mean that you cannot make a mistake when translating. Most often, users treat the following problems:
- DISCOUNT During the operation
- Account blocking
- The loss of money
- The failure in the terminal
- Inability to gain access to the account
Almost all these situations support service QIWI they are able to solve quickly, the main thing is to contact in time. The service takes care of its customers, and therefore offers several methods of communication:
- Hotline
- Online form
- The office of the company
How to understand that you definitely need to contact technical support?
When the problem appears, we try to start solving it right there. It is worth saying right away that not all issues are resolved within five minutes, for some it takes time. So that you do not in vain disturb support employees, you can first study the section from a list of popular issues and, if this will not give you anything, then already contact in support.
Immediately for help, you should contact if your account is hacked. Here we need clear and coordinated actions. Since we are talking about a wallet with money that I do not want to lose.
The reference service Kiwi there is already a clear mechanism of work in such situations, so do not panic, but follow the instructions of the operator.
How to contact the technical support of kiwi?
To get qualified help, you need to go to the main page of the system Kiwiopen your personal account and go to section "Help" right at the top.
Section "Help"
Then you will open a page with a detailed description of each communication option.
Help options
Call to the Support Service
The number of the support phone is united for everyone, and therefore you can call it at any time of the day and from any place. To find a communication number, lower the page to the very bottom where it is written in large numbers. In addition, the support number is indicated on the terminal check.
First you will hear the voice of an answering machine that will help choose the category of the issue, and then you will be redirected to the operator who can solve your problem.
All calls to the service are free, so you can not worry if you spend a lot of time solving the issue.
Appeal through the online form
- If you want to get advice online, then in the same section "Help" Choose "Appeal to the QIWI support service".
Support Service
- Then you will also be invited to determine the category of the issue. For example, if you need technical support, then choose a item Visa Qiwi Wallet.
The choice of the issue
- The system will once again clarify what issue you are addressing.
Clarification of the issue
- Then you will be offered a form for filling. Depending on the question you are interested in, it will differ.
- After filling out, select the key "Sending" And wait for an answer to the electronic mailbox.
As a rule, the issue is considered for some time, but you will receive an appropriate notification with the number of your request and the approximate time of its consideration.
Office to the Security Service
If you suspected that your account is used by someone else, the wallet suddenly turned out to be blocked or you found the fact of fraud, then you need to contact the security service. For this, an online request is also sent. On the support page to the support service, select "Security Service".
Safety service
Here, by analogy, answer all the questions asked, then formulate the question in your own words and indicate your contacts. If there is such a need, then you can help you remove the account, but it is better to first try to solve the situation without such radical actions.
Contacting the work of the terminal
If you decide to ask a question about the terminal, then the actions will be the same as in the previous version.
Turning about the terminals of kiwi
- Open the main page of the payment system Kiwi.
- Open the section "Help".
- And select on the support page "Qiwi terminals".
- An application will open for filling out. Indicate the reason you contact, describe in detail the situation and attach a photo of the check about the perfect operation. Also do not forget to specify contact information.
Email.
To find out where to write, open the main page of the system QIWIand go to "Contacts". After pressing you will open a page where all communication methods will be indicated.
E -mail
You will be useful to addresses for questions about self -service terminals and other categories. Take one of the right addresses and use it from the situation.
Visiting the office
If none of the methods helped you, then only an appeal to the central office of the company remains. You can also see its address in the section "Contacts".
Covering to the office
In the end, it is worth saying that to avoid unpleasant situations, several simple rules must be observed:
- Never report to stranger people a password to enter the system
- Do not answer incomprehensible messages and calls
- Follow the precautions indicated on the site
- Save checks after payment