The package from ebay did not come: what to do?
We ordered the goods on ebay, but the parcel never came? Let's talk about what to do in such cases.
Since when making purchases on the site ebay We have to work with sellers of other countries, then sending orders will be carried out through international postal shipping.
But, unfortunately, the package does not always reach the recipient and there are several reasons for this:
- The problem on the part of the seller (for example, he just forgot about sending the goods or the desired thing is not available)
- Delayed the postal or customs service
- During the shipment, the parcel was stolen or lost
It is especially insulting if any gadget, for which a lot of money was paid, did not come. Therefore, so that you do not disappear the desire to chop up online, we note:
- The loss of the parcel during shipping is a very rare phenomenon and usually expensive devices that are insured before sending are disappeared
- ebay gives a guarantee to customers, which allows you to return money in such cases
What to do if the parcel has not come?
- Before opening the dispute, see if the seller has provided you with a special code to track the parcel. You can find it in "History of orders" In the list with goods.
Communication with the seller
- If the code is absent, then write to the seller and ask you to send it to you. Sometimes sellers simply forget about the provision of code.
- If the code is indicated or the seller sent it to you at the request, then try to track the parcel on the website of the postal service.
- For example, if the package comes from China, then its status can be viewed on the site mail China or on the service specified by the seller
- Parcels following from the United States, as a rule, are tracked on the site USPS
- After crossing the departure of the border with Russia, it will be monitored on the site "Russian Post"
- If all sites indicate that the departure is in the delivery stage, then wait for the deadline when you can still start the dispute on ebay. As a rule, this is 30 days after the end. For example, it is indicated that the completion period is December 18. In this case, the dispute must be opened until December 17, and preferably 14 or 15.
Package tracking
- If the package is tracked without problems, but lingered somewhere on the way, and all possible deadlines have already come out, then you can try to search through the postal service.
- To find the parcel through the Russian Post system within six months after sending, you need to fill out an application, ask the seller’s receipt about sending and apply to the post office with a passport. The search is held for 2-3 months. Of course, the probability that the package will still be found is extremely small, but you can get at least some compensation if the product is never found. The one who sent, but he can refuse your favor will receive compensation.
- If tracking does not work in any case, then you should check the reliability of the track code.
- If the code is non -working or the seller does not give it to you at all, then you can safely open the dispute.
The discovery of the dispute
- As a rule, at this stage, the seller himself offers to return the money or repeatedly sends the goods.
- If the seller refuses to meet you, then the dispute must be translated into a claim. In this case, the site’s administration will already solve the problem, which will accept the arguments of each side and make its own decision.
Exacerbation of the dispute
How to transfer the dispute into a claim?
- To do this, go to "My ebay"
- Next, open "Account" And "Conflict resolution center"
- Go to an open dispute and choose the reason for its exacerbation, for example, "The goods are still not received"
- A little lower in a special field, describe your problem
- Choose "Continue"
If the seller does not have the opportunity to provide you with a code for tracking a package or he is invalid, then the decision will be made in favor of the buyer.
But with normal tracking of code and the seller’s cooperation, it is better to wait a little more with you.
You can return the money only if the loss of the parcel is obvious. Therefore, the most reliable method is the purchase of insurance, especially if you order expensive equipment. For some sellers, this is a prerequisite for the purchase.
So, even if the goods are not received, the buyer has the opportunity to return the funds:
- By opening a dispute
- Search via mail
- Buying insurance
With all this, the opening of a dispute on ebay It is the cheapest and best way to solve the problem.