How to return the goods back to Aliexpress?

Article on the possibility, conditions of purchase and return of goods to Aliexpress.

The economic situation in the world is complex and unstable. Life goes, goods are bought. Aliexpress, This is what you need! A large store is on the Internet, on the following link

Aliexpress store, what you need!

Shop items

All goods are visible by link

ALEEEXPRESS review page

The main conditions for the purchase of goods

• the thoughtfulness of the purchase
• view all options on the site
• analysis of technical characteristics (for gadgets, household appliances).

Buyer Protection Service Aliexpress, Carefully and around the clock, conducts control of commodity operations.
All of us people are sometimes mistaken. In this case, you will need to return the goods, pick up the money spent.

It will not be superfluous, get acquainted with the rules for the purchase and return of goods on the page of the protection service Aliexpress By link

Buyer's protection page to Aliexpress

Scheme of return of goods to Aliexpress

Schematic image of the operation to return the goods to Aliexpress

• if possible, contact the seller of the goods on Skybu, Vaiber or the phone.
• if the connection is impossible, just submit an application for the return of the purchase on the store website, determining discussion On this issue.
• submit your problem and request to the administration of the store website.

In what cases is a return possible?

• when the product does not look like a photo on the store page
• low quality of goods
• the presence of defects

Types of return of funds

• the return of the entire amount, despite the fact that the product remains with the buyer.
• incomplete return of the amount, the goods remain with the buyer.
• full return of the amount, sending the goods back.
• other options stipulated between two sides.

The lack of return operations

• expensive shipping for goods for the buyer's money

What to do when the product is still at the stage of shipping?

• if the order processing time has not passed, the order can be cancel.
• refusing goods on the way is unacceptable.

Brief instructions for the return of goods

• open dispute between the buyer and seller
• fix the result of negotiations (agreement between the buyer and seller) on the site
• wait for the seller’s answer

What to do is unacceptable?

• it is impossible to demand from the seller an amount greater than the cost of the goods
• you can not close the dispute until the completion of the shipping of the goods to the seller

In the first case, the buyer must fully pay for the shipping. In the second case, if you close dispute, so you automatically agree with the seller’s terms, from here you do not have time to get the money spent on the outputing period of protection of the order.

Actions at the beginning of the return procedure

• fix and not miss the time of protection of the order.
• get the track number of your product.
• upon receipt of your order, photograph the goods, its defects, starting with unpacking (video shooting is more desirable).
• open dispute, indicating the amount of the goods in full.
• put a "bird" in the option to return the purchase
• expect a solution to the selling side.
• after the consent of the selling party, send the goods to the address of this side.

Dispute. Opening options.

Picture No. 1.
The paid goods did not come on time. Do not have time to check the purchase on the warranty. We are doing the following:

• we ask the seller to extend the delivery period for verification
• press the key “Request for extension. Delivery date" On the store website or " Request To Extend Delivery Date ", adding several days to delivery

Delivery

Picture No. 2
The order did not come within the agreed time. The seller wrote a refusal to extend the period of delivery of goods. We take steps:

• begin dispute, pressing the key "The beginning of the dispute" or "Open Dispute". This key will appear on the site 6 days after the seller sends the goods.
• we demand money back

Dispute scheme for aliexpress, including time intervals

For an agreement with the seller, two weeks + one day is given. After the period, the dispute goes into the role of a claim. Considers the claim Administration Aliexpress up to two months.
It is advisable not to bring the case to a claim, having agreed with the seller, having passed the option "My orders"

Correspondence with the seller on the website Aliexpress

If the seller does not hear an attempt to talk to him, in five days, you translate dispute The category of claim.
If the goods still came, in the desired form, close dispute, confirm the order.
Picture No. 3
The goods came to you in a timely manner, the quality is bad. We are doing the following:

• open dispute, appropriate key "The beginning of the dispute" or "Open Dispute".
  

  The start of the dispute on Aliexpress

• we fill out the application in accordance with the questions asked

The required documentation

From the buyer to the seller or owner of the store site:

• photos or video shooting of goods
• customs invoice (upon request)
• documents taking into account the weight of the parcel, etc. (on demand)
• postal forms Sending

Conditions when sending goods back

• well pack the goods
• send a motor transport service, so more economical
• indicate the track number of the parcel
• set the sending number on the store website within 10 days from the start of the contract between the two parties

If in ten days, the seller does not confirm the parcel, the buyer receives the money spent in automatic mode.

Waiting time

The official waiting time, from the beginning of the introduction of the track-number to the buyer’s system, which sent the goods, is 30 days.
In practice, the time of returning funds can drag on for months. Especially, in the case when it was decided to return the goods back to the seller.
If within 10 days, the seller will not give confirmation of receipt, the buyer receives his money in automatic mode.

The cost of returning goods

The full cost of the calculation can be found in the post office where the goods will be sent according to the instructions and prices of the mail.
Judging by the reviews of buyers in the online store, the return is quite real. Sending the goods is indeed at the expense of the buyer.
Administration Aliexpress He always tries to help the buyer, in violation of his consumer rights. The main criterion for sending is a dispute between the two sides. The dispute should be open.

The Buyer Protection Administration to Aliexpress is always at your service

Last advice: thoroughly think over the pros and cons of each purchase.

Video: How to open a dispute with a seller if the goods are not delivered on time?