How to open a dispute on the fuck? Opening and maintaining a dispute on ebay

In this article, we will analyze how to open and close the dispute on ebay, as well as how to conduct it correctly.

When a dispute occurs on ebay The buyer can use "Buyer Processing Program". First of all, you need to carefully study its conditions in order to figure out whether your situation really allows you to open a dispute. If everything is in order and by the rules you can open a dispute, then proceed to the next step.

How to open an dispute on ebay?

If you want to open a dispute, use one of two options.

Option 1

• Enter your page on the site ebay
• Choose "My ebay"
• Next, find "Shopping history" and click on it
• Find the purchase by which you plan to start a dispute
• On the contrary, it will be written "Additionally"
• Click on the phrase and select "Resolution of the issue"

The discovery of the dispute

• In the new window, choose the reason why you want to open a dispute

Choosing the reason for opening a dispute

• Determine on the next page - this is a new dispute or you need to supplement the old

Addition of the old dispute

• After the end of the operation, go through "Further"

Option 2

This method is best used, as it is universal. To start the dispute in this way:

• Choose "Conflict resolution center".

Conflict resolution center

• Here also choose the reason for the start of the dispute
• Click "Continuation".

Choosing the cause of the dispute

• A page with a list of all purchased goods over the past two months will open.

The choice of goods

• Choose the question of which you want a problem.
• If you need a purchase made more than two months ago, then a search window is used specially for this where you need to enter the order number (look at the order list).
• If you start a dispute due to the fact that the goods did not come to you, then in this case you need to take into account the estimated delivery time. If you do this before, then the system will not let you perform the operation and highlight the appropriate notice.

Opening a dispute ahead of schedule

• Regardless of the method used, after the operation is completed, the following window will open:

Speech coating button

• Here we need to check again all the information about the product and select "Discovery of the case".
• Now you will transfer you to a page to indicate the details of the dispute and proposals to the seller to resolve the issue.
• In addition, you can immediately write an explanation for the seller regarding what happened.
• When contacting the seller, describe in detail the situation and mention the convenient way to solve the issue. The more details everything is described, the easier it will be to the seller to understand the situation.

Filling out the shape of the dispute

• If the dispute is started, provided that the goods did not come, then the page will have a slightly different view.
• It will display information about tracking the track-number and solutions to the issue.
• There will also be a field for writing to the seller.
• When all the fields are filled, then select "Send" And the dispute will begin.
• You will see the data on the next page about this:

Date for exacerbation of the dispute

• Here the date will be indicated when the seller should give you an answer.
• If nothing changes until this time, then the dispute can be translated into a claim.
• It is better to go from the new page immediately in "Conflict Resolution Center"To see whether the dispute is really open.

Information about the dispute

• After the start of the dispute, you will be sent two notifications.
• The first you will find in personal messages directly on the site.
• The second will come by e -mail.

The procedure for conducting a dispute on ebay

• When you receive a response to your first message, you will receive a notification of personal correspondence and e -mail.
• More notifications will be in "Conflict resolution center" And "Shopping stories".

Warning about the beginning of the dispute

Message with the details of the dispute

Seller's proposal to solve the issue

• If you press "Action", then a page with a detailed description of the dispute will open.

Fulfillment of the action

• Here you will find a correspondence with the seller.
• If the seller’s proposal suits you, then the dispute can be closed. Otherwise, offer another decision by choosing "Providing a response in this case".

Providing an answer

• A form for writing a message will appear in the new window.

Message form

• In this way, you can communicate with the seller until you find the solution suitable for both. Keep in mind that the administration ebay It has access to correspondence.
• If you started a dispute because you did not receive an order, then on the description page you will find a link to change the reason - "The product is received, but does not correspond to the description". In other words, if you received a parcel during the dispute, but found that the thing is not at all that should be. In this case, you can re -qualify the dispute and appoint new requirements.

How to translate the dispute to ebay into a claim?

• If you can’t agree with the seller within three working days, you can make a claim out of the dispute and then the administration will already deal with your issue ebay.
• Click "Transfer of the case"

Transfer of the case

• Choose on a new page why you are transferring a dispute into a claim
• Immediately there is a form for writing a message.
• Describe your situation in it so that the administration is easier to understand the situation

The reason for the transfer of a dispute into a claim

• After that, select "Send"
• Now the dispute has become a claim and remains to wait until the decision is made by the administration.

How to close the dispute on ebay?

• If you agreed with the seller when correspondence, then the dispute can be closed.
• In a detailed description of the dispute, select "Closing of the case"

Closing a dispute

• On the new page, choose the reason for the closure of the dispute
• Write something to the seller, if you want, of course

The reason for the closure of the dispute

• When you click on "Sending", the dispute will end and you will receive the corresponding notification
• After that, it is impossible to start the dispute procedure again, therefore, to exclude erroneous presses, an additional window is displayed to confirm the operation
• If everything is true and you really want to complete the dispute, then choose "Yes"

Confirmation of the closure of the dispute

• If you demanded a complete return of funds and the seller did this, then the dispute will be closed automatically after you receive the money.

The dispute is closed

• If you transferred the dispute into a claim, then you can also close it at any time. This may be, for example, when you already managed to file a claim due to the reason for not receiving the goods, and he suddenly came. Or at this time you still agreed with the seller about your question. The closing procedure is exactly the same as with a normal dispute.

What are the deadlines for disputes on ebay?

Any disputes on ebay have a limited time. You can protect your rights within 30 days since the completion of the actual or estimated delivery time. The calculation period is the figure that was indicated by the seller in the line "Delivery".

If such a period is not specified, then you need to calculate this:

• If you and the seller are within the same country, then delivery is 7 days
• If you are in different countries, then delivery will be 30 days

Thus, if the parcel is international, then the opening period of the dispute will be 60 days.

After the dispute is open, the seller has three days to start communicating with you and discuss all problems. In a nasty situation, the dispute can be translated into a claim and ask the administration to intervene ebay.

Remember that after the discovery of the dispute within 30 days you need to either close it or transfer it to a claim. If all terms are completed and nothing changes, then the system will close the dispute automatically.

ebay It can increase the time of dispute, but only on the basis of good reasons. For example, delivery was detained due to holidays or some force majeure situation.

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