How to open a dispute on Aliexpress from the phone?
If you have problems ordering on Aliexpress, then the dispute with the seller will help solve the issue. Consider how to open it using a mobile application.
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For more convenient and mobile purchases, company Aliexpress I created a special application for phones. It in its functionality has all the possibilities of the full computer version of the site Aliexpress.
Sometimes users have to write complaints to sellers, so in this regard, a logical question arises - how to open a dispute in a mobile application AliExpress?
How to open a dispute correctly?
First you need download and install the application Aliexpress, if you haven't done this before
- Launch it and pass the authorization
- Go to my Aliexpress and go to the Active Order section
- Click on the order by which you want to send the seller a claim
- This button appears on the page with full data on the order and fill out the proposed fields
When can you open a dispute?
This can be done in many cases:
- The order did not come on time or did not come at all
- The package was damaged on the road or the goods inside were defects
- You cannot track the movements of the parcel and get information then it is transported
- The seller has not sent your order for too long or at all refused to do it
You can make a claim to the seller in the form of an open dispute at any convenient time until the customer defense has expired.
When is the money returned after the dispute is closed?
If the dispute is resolved in your favor, then the money will go back in the same way as you paid for the order. As a rule, it takes about two weeks.