Orders disappeared from the basket on Aliexpress: how to restore the basket for Aliexpress? Where to find and how to return remote products from the basket on Aliexpress?
The article tells how to restore remote goods on " Aliexpress«.
Many users complain that in the popular online store " Aliexpress»They face a number of problems, including those related to orders. This is a normal phenomenon, problems happen to any online stores, the main thing is to know how effectively and simply solve them.
On Aliexpress, orders disappeared from the basket how to restore the basket for Aliexpress where to find and how to return remote goods from the basket for Aliexpress
In today's review, we will consider for what reasons for " Aliexpress»Orders from the basket may disappear, how to restore the basket and find the disappeared orders.
For what reasons, orders for “AliExpress” disappear from the basket and how to restore them?
To begin with, we will try to find missing orders, and after that we will figure out what the essence of the problem is. We will do the following actions:
- Go to your already executed orders for Aliexpress Through the upper right menu, as shown in the screenshot.
On Aliexpress, orders disappeared from the basket how to restore the basket for Aliexpress where to find and how to return remote goods from the basket for Aliexpress
- Now we will need to find an order. It is best to look for an order by the time when it was about you. To do this, in the field indicated in the screenshot, enter a period of time - just click on the calendar icon in this field on the right, then in the window that opens, indicate the initial and final dates.
On Aliexpress, orders disappeared from the basket how to restore the basket for Aliexpress where to find and how to return remote goods from the basket for Aliexpress
Nothing found? Then let's look at the possible reasons.
Reason 1: Technical malfunctions are possible on the site; It is possible that the update of the system has passed with errors
Decision: Wait for the day while the administration puts the site in order. Periodically try to find your orders, as proposed above. In addition, you can contact employees " Aliexpress" in the following way:
- In the website of the site, go to the point of help and further - in " Guide to customers»
On Aliexpress, orders disappeared from the basket how to restore the basket for Aliexpress where to find and how to return remote goods from the basket for Aliexpress
- On the new page, open the item " My orders"(Click on the plus icon opposite the point) and click on" Checking orders».
On Aliexpress, orders disappeared from the basket how to restore the basket for Aliexpress where to find and how to return remote goods from the basket for Aliexpress
- A list of possible problems that you may happen on the site regarding your orders will open. You will need to choose the penultimate item indicated in the screenshot.
On Aliexpress, orders disappeared from the basket how to restore the basket for Aliexpress where to find and how to return remote goods from the basket for Aliexpress
- After that, the system will give you instructions what you should do in such a situation. Carefully read the instructions and apply according to the recommendations.
On Aliexpress, orders disappeared from the basket how to restore the basket for Aliexpress where to find and how to return remote goods from the basket for Aliexpress
Reason 2: The goods were removed from the seller’s sale at a time when you already put it in the basket
Solution: If you placed an order and paid for it, then be sure to contact the seller, indicate your problem. If the seller does not follow, then write in " Customer Support". You may have to open a dispute. But it is unlikely that the seller will come into conflict with " Aliexpress", Therefore, this option rarely happens. If you did not have time to pay for the order, then you should not worry about it.
Reason 3: Errors made by the user during registration on the site
Solution: The fact is that when you register on " Aliexpress", Then you will need to confirm the registration by passing the link that is in an email. Accordingly, this letter will come to the electronic box that you indicated during registration.
If the address was indicated not correctly, then you will not receive letters with reference. And it also happens that everything is indicated correctly, but the letter was regarded as spam and moved to the folder " Spam»Your electronic box. Check this folder. Contact with " Support Service"And indicate your problem. By the way, we recommend that you always take screenshots for any serious operations made on " Aliexpress».
Of all the reasons specified in the review, the first is most likely. Therefore, you should not worry, just act as it was proposed above.
Video: How to return the remote order on AliExpress?
Return remote goods from the basket Aliexpress impossible.
If you watched them not so long ago, then these products can be found in the section " recently watched"And add them to the basket again.
With more complete information on the return of the remote order, see the video below.