Why Aliexpress does not return money to the Sberbank card? Is it possible to return money from Aliexpress to another card? Return of money with Aliexpress on Sberbank Card: Conditions
The article will tell you how to return money to the Sberbank card in the online store " Aliexpress", And why there may be problems with this.
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« Aliexpress"This is an online store that offers a wide variety of goods at low prices, which attracts buyers from different countries. Like every online resource, the store makes it possible to get the goods, just sitting on a chair: Select a product via the Internet, pay online payment and wait for the parcel to the door (for a certain extra charge).
But it is impossible to say that trade transactions with " Aliexpress»Always pass smoothly. This in principle does not happen. It is possible that you will receive a defective goods, do not wait for the parcel arrival, or your purchase will be delivered in a damaged state. How do buyers do not come in this case?
Of course, on " Aliexpress»You can always open a dispute, that is, to start the procedure for the return of your money. Many are asked, and if the money returns back? Let's discuss all this in our review.
Conditions for the return of funds on Aliexpress
If you are unhappy with your purchase and want to return your money, then initially you need to know the following rules:
- The amount of funds that the client wants to return cannot exceed the cost of the goods previously purchased to them.
- Cash with refund is transferred only by cashless translation
- Money is listed by the Client for two weeks from the end of the delivery time
- In the presence of a card " Sberbank»Money is returned to the card for seven days (the dates of the return to other maps depend on their bank).
How should the money return on the "Sberbank" map from "Aliexpress"?
On the " Aliexpress»There is always the opportunity to contact the store staff. As a rule, employees are always ready to help customers solve their problems: to clarify the delivery time, track the parcel, discuss the terms of refund and much more. In difficult situations, the client can provide free consultation from a specialist.
If after an unsuccessful purchase, the client could not negotiate with the seller, then he has the full right to open a dispute on " Aliexpress"And return money to the map" Sberbank", Electronic wallet or cards of other banks.
It must be remembered that the application for a refund must be submitted not earlier than five days after sending the parcel and no later than 15 days - after the delivery time is completed. The user of the online store must specify whether he received his package and what amount it requires to return.
To confirm its rightness, the client should show photos, for example, a defective product. At the same time, the shooting should be started before the parcel was opened and in no case can be mounted video (cutting, effects, etc.).
It should also be considered:
- If the seller does not confirm his consent for five days to return the money, then he must offer the client other methods of solving the problem (for example, send a new product instead of defective).
- If within five days the seller did not offer an alternative exit from the situation, then the dispute is considered to be won in favor of the client, and the funds are transferred to his account.
- In the case when the buyer and the seller agreed on the return of defective goods, the client needs to specify who will pay back delivery.
- The dispute automatically exacerbates if, after 15 days after its opening, the client and the seller did not come to the mutual agreement.
- The dispute can also exacerbate if 15 days after the delivery time has passed
Now clarify how to open a dispute on " Aliexpress"To make a refund on the card" Sberbank»:
- Buyer need to go to website Online store and log in to " Personal Cabinet»
- Next you need to go to the section " MY ALIEXPRESS.»
Why on "Aliexpress" fails to return money to the "Sberbank" card and how to do it?
- On the new page you need to click on " My orders»
Why on "Aliexpress" fails to return money to the "Sberbank" card and how to do it?
- If orders are several, then you should choose the one by which the dispute opens. We go to it and click on " Open dispute».
Why on "Aliexpress" fails to return money to the "Sberbank" card and how to do it?
- This follows in English (you can use online translators) state the essence of the problem as it was above.
Why Aliexpress does not return funds to Sberbank Card?
If the dispute was won the order was canceled, but the money was not returned to the map " Sberbank» ( Visa., Mastercard, Maestro.) For 10 days, this may happen for the following reasons:
- Failures in the system of payment transfers
- Money was translated into your account in " Alipay."If you are registered there
- Cancellation of the order was not confirmed by the seller for one reason or another
To resolve the above problems, it is necessary:
- Check the score on " Alipay.»
- Call Sberbank"And to find out if there was a payment transfer to your card
- Contact the online store administration