How to delete an order in the online store M.Video?
Conditions and scheme of refusal of goods on M. Video.
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If the goods are purchased in M VideoThere are many advantages. The goods ordered, sitting at home, in a cafe, in the office. You can use bonus programs, accumulative points, stocks.
Shop M. Video is waiting for you!
There are situations when it is required to return the goods. About this story below.
We want to make a reminder for those who did not have time to register on M. Video, there is a link to our article here!
Contact telephone site of a popular store, see below:
- 8-495-777-777-5 - for residents of the capital
- 8-800-200-777-5 - for residents of the regions of the Russian Federation
Situations arising from the return of goods
- refusal in the process of configuration
- refusal when changing goods
- restrictive List of Return Products
Refusal in the process of configuration of the goods. Scheme
- enter personal account by M. Video for this footnote
Log in to your personal account or login
- view the order number assigned to the product in automatic mode when applying for an application
Personal Account, Organization of orders with orders numbers
- view your order number in the office
- go to section "Feedback"
Fill in the contact details and request to cancel the order (specify the order number)
- send a message to disband the order,
fill in line with your data and refusal text
- send a request
Sending an application for refusal (continued)
Alternatively, to inform verbally by calling the contact phone, specifying the order number. The reasons for refusal can not be explained.
Contact phone numbers
Contact Customer Support Center in the menu on the right, at the top
Approximate refusal text:
Hello! I made an order number 27475 in your store, 02/20/17. Please cancel it, not to send me. Sincerely, then, last name, first name, patronymic.
Note:
- if the order has already been formed, sent to the store distribution center, notify the delivery failure
- in the mail there is a parcel, you should write a statement from refusal. The goods will return to the seller.
- if the goods within 30 days lies in the mail, it automatically returns to the store
In the case when the goods were delivered home, you are right to refuse it in compliance with the following conditions:
- within 7 days from the day of delivery
- safety in the original form without opening the package, labels, without the slightest damage
- the opportunity to immediately give the courier to this order
Refusal in the case of substitution
The situation in which you brought a smartphone not to the manufacturer, as was noted in the design of the order, it is considered a substitution of goods. Perhaps made a mistake in the warehouse, confusing the goods. Return the goods, you can use the right to claim.
Compile complaint. Example:
Statement
I, surname, initials, issued Order No. 27475 of 20.02.17., Made a payment on the Credit Card website. Seeing the goods, I realized that it was not suitable for me to the following factors (description of factors).
The goods are completely preserved, not damaged: packaging containers, equipment, labels, label. The goods fully maintain consumer functions and properties. From the date of purchase, the week has not passed.
Please return money spent on the goods (amount) for three days
Date ..................................................................................
Goods on which the return restriction applies
Under Article No. 55 "Rules for the sale of individual types of goods" returns are not subject to linen, cosmetics, perfumery, hygiene objects.
Carefully watch the signatures under the goods on the shopping page, sometimes there are inscriptions " Not refund! ". This inscription fully corresponds to reality.
The main thing is to comply with the deadlines and the above, the return conditions, you all turn out!