Online store connected: Warranty on phones. Svyaznoy: Return and repair of the phone under warranty
An article on the conditions of warranty service on a "connected" repair, Iphon exchange.
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What is warranty service?
The concept is considered as the responsibility of the seller, the store, sales companies, to ensure the repair of equipment in the period specified in the Warranty Documents.
Warranty service in "connected". Circuit of appeal
To begin with, consider the concept of IMEI. This is a digit - an identifier for mobile phone phones, the range of which, in the company's store "Svyaznoy", large. This option is indicated in the purchase check. The presence of an identifier in the check gives the right to the service check service. If no numbers, the service repair is carried out according to warranty documents.
Imagine you to refer to warranty repair:
- apply to the company's service center "Svyaznoy".
- we learn specific information on the addresses to the footnote centers. here
- we visit any communications salon on the general network in Russia.
- call customer support technical service by number 8 (800) 700-50-00.
The repair period varies within 45 days. Repair completion notice will come to your phone number.
Refusal to maintain. The reasons
- sections of mechanical damage to the surface of the device, the presence of moisture, corrosion of metal surfaces.
- there is no device series number.
- missing numbers in the check and on the packaging of the goods.
If you fail, there is always the possibility of carrying out paid repair.
Conditions for sharing or return iphone
IPhone refers to technically complex types of products.
Conditions for exchange:
- IPhone Fit.
- the appearance is not changed, packaging and wrapping films are intact, accessories included, also.
- the arrival period from the date of sale on the website of the store is 15 days.
- the product system has not been activated.
- there is a commodity check.
- query code on a mobile phone for information on the status of the device repair, *478*222#challenge.
- information service phone - on the site of the store on the link here
Additional guarantees from "connected"
Types of additional service:
- insurance from damage to the device during operation.
- complex insurance against breakdown and damage during the year from the date of purchase.
- additional service service, a period of up to 3 years per bought IPhone.
- additional service service for 4 years.
Services for additional service are drawn up at the checkout at the time of purchase. Pass IPhone On the service of an additional service, a company's communication salon throughout Russia. Information Telephone - 8 (800) 700 50 00.
How to return an iPhone?
IPhone, a device related to technical and complex goods, according to the list by the decree of the Government of Russia of 10.11.11 No. 924. Practically, IPhone It is not subject to exchange or refund, in the event of a serviceability.
However, there is a way out. According to Article No. 23 of the Law of the Russian Federation "The consumer's right to exchange good quality goods", the buyer can exchange the goods to a similar on the brand, type, species for 14 days from the date of purchase.
If you want to make warranty repair Iphone, It should be written Claim To the store where the device was bought. How to make up Claim on warranty repair Iphone, you can see our article by reference here
Let your purchases will always be successful!