Is it possible to return the phone to the online store connected if he did not like? Connected - return of goods of proper quality within 14 days: conditions

An article on the conditions of returning the goods, compiling a claim for the warranty repair of the phone.

There is nothing perfect in life! Everything is subject to revision, exchange, return.

Return of goods happens in our lives

In this article, we will tell about the conditions of return phone, Iphone And imagine the sample Claims to the store "Svyaznoy".

What can be returned?

• telephone devices with sensitive screen (iPhone, smartphone).
• tablets, laptops, computers memory blocks /
• GPS navigators.
• photographic cameras, TV - cameras.
• consoles for computer games.
• sets of satellite antennas.
• tVs.
• printer devices scanning devices.

Return, exchange occurs on the basis of the legal regulation of the Russian Federation No. 924 of 10.11.11

Return to Warranty Document

Telephone, IPhone, other equipment, in the event of a breakdown, is subject to return to the store. The period is specified in the document documents. With yourself have a purchase check.
If the phone breakdown happened, such actions should be taken:

• call to the technical center. The coordinates of the center can be found here
• go to any branch of the company "Svyaznoy" on Russian territory.
• call the information department of the store on the phone 8 (800) 700-50-00.

Do not forget, with some errors of the purchased device, can follow the refusal to repair:

• damage to the body of the device, the presence of a wet surface, traces of corrosion.
• no factory number detected.
• non-compliance of the series of device number and numbers on the check.

Conditions for Iphon Exchange

• telephone, IPhone Must be in working condition.
• proper appearance of the device, packaging, equipment.
• couch: Month, if the goods are purchased in the cabin.
• creation period: 7 days, if the goods are bought via the Internet - the store.
• there is a cash receipt.

Conditions for sharing a faulty phone, iPhone

• within 14 days from the date of purchase or during the warranty period.
• device without mechanical damage.
• there is a technical defect.
• there is a purchase check.

Under all the listed rules, you should contact the Personal Export item or to the Salon of Communication, present the goods included, pack, warranty coupon.

Conditions for sharing your phone to another sample

• the purchased phone is good, not damaged, not activated.
• shared packaging, film packaging, cash check, warranty card availability (without defects).
• the period of circulation is 30 days from the date of purchase.
• the presence of a passport.
• Sim - the phone card is also subject to exchange.

Claim

The claim is drawn up when the shop administration does not want to accept the goods.
Buyer's rights:

• replace the phone to a similar brand model, type.
• replace the phone to the model of another brand, partially returning the funds or surcharge for a higher price.
• reduce the amount of the transaction.
• free warranty repair.
• full refund.

Sample claim to the store "Svyaznoy"

Imagine the following standard situation.
Buyer acquired telephone, IPhone. In a period of monthly use, a malfunction was discovered. The buyer passed the device for warranty. Examination was carried out. It turned out that there are scratches on the building. In warranty repair was denied. The buyer asks to make repairs, compensate expenses.
Sample
In CJSC "Svyaznoy" ___________
Address: (store address or self-level item) _________________________
From (surname, name, patronymic) _________________________
Address: (Buyer) _________________________
CLAIM
__ (Date) ________ years I, ____ (F.I.) ______________, I bought the phone of the brand ___________. The price of the model is _________ ruble. Before the expiry of the monthly warranty period of using the phone, a malfunction was detected, in the form of a long charge of the battery Iphone, longer periods.
___ (date) _______ year I passed the phone for warranty repairs. During the test of the device produced in my absence, in the workshop, it was revealed that my phone has an unsightly kind, mechanical damage to the case. Repair the phone for free, under warranty, I was refused.
Guided by the foregoing, I ask the following:
1. Make repair of this phone (specify the brand) ____________.
2. Fill the damage in the amount of _______ rubles, according to article 15 of the Civil Code of the Russian Federation.

phone (buyer) signature
date

This is an exemplary sample Claims.
We hope that the information will be useful to you, and there will be few cases to apply the theory in practice.
Enjoy the shopping!

Video: Judicial practice. Return of goods in the store is connected.