What does frozen order for Aliexpress mean? The order is frozen on Aliexpress: what to do?
Why freezing orders on Aliexpress. And what to do in such a situation?
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Member of the shopping area Aliexpress. Sooner or later faced the problem when the site administration freezes their order. Most immediately begin to beat the alarm, because Basically, the freezing of the order occurs after the payment of the goods by the buyer. However, it is not necessary to premature a panic prematurely, because the administration of the trading platform freezes orders in order to protect the funds of the buyer. How? We will tell about this in detail in our article.
Important: about how to make the first order on Aliexpress.You can learn from video instructions On registration, search for goods, their payment and delivery on the official website of the trading platform. Or read our article " Order of goods on Aliexpress: Step-by-step instructions».
Figure 1. What is the frozen order on Aliexpress?
What is the frozen order on Aliexpress?
- Frost on Aliexpress is a suspension of the transaction between the seller and the buyer by the site administration. As a rule, the Aliexpress administration freezes the order when the seller who has ordered the goods has been suspected of fraud.
- Most often, such sellers receive money, but do not send the goods to the buyer. Or send not what was indicated in the order. However, in some cases it happens that the seller sent you the parcel, but it did not reach the deadline. This may be with the postal service, which delivers the parcel, or with theft of the goods one of the employees of the selling company.
- For you, like a buyer, freezing order is a very good sign, because This procedure will protect your funds that you already pay for the goods.
- The freezing of the order can last up to three working days, if the seller recognizes his guilt and undertakes to correct this unpleasant situation in the near future.
- In the event that the seller becomes denying his involvement in what happened, the freezing of the order can last until fifteen working days.
What if on Aliexpress frozen your order?
You, as a buyer, do nothing. Trade Safety Service Aliexpress. The above time will check the seller and tell you about the decision. If the seller really will be guilty, you will be returned to the spent means one of the three ways:
- The funds spent on the purchase will be listed on your account from which the goods were paid.
- We assume the seller to re-send you the ordered product.
- Report that the order is on the way and that you need to gain patience and wait for the arrival of the parcel to your post office.
What if on Aliexpress frozen your order?
In general, such situations where the order passes into the surrounding stage, it is extremely rare. Seller fraudsters are cut through the security service of the trading platform almost instantly, and most often, wine for freezing the order lies on the buyer itself for the following reasons:
- The goods were not delivered at the specified address within two weeks and the buyer complained to the site administration on the seller. Do not do this. It should be remembered that the goods leave another country and delivery of Russia is engaged in delivery. So delivery time can reach 90 working days.
- The buyer filed a complaint on the seller for the fact that the track number issued to them cannot be tracked. In fact, it may be that the buyer tried to track the route of the goods at the order number or tried to do this on an outsider.
- At the time of completing the questionnaire, the buyer has entered the wrong delivery address or other contact details. In this case, the parcel will be returned to the seller.
In order not to have such unpleasant situations in your fault, before designing the order, we strongly recommend that you familiarize yourself with our article " Order of goods on Aliexpress: Step-by-step instructions».
What is "closed order" on Aliexpress?
What is "closed order" on Aliexpress?
After the secrecy security service will make the final decision on the fact of freezing the order, it will turn into the status " Closed" As soon as this happens, the buyer can no longer challenge the decision. Therefore, it is necessary to carefully follow the status of the order and the course of the proceedings. The order can be closed for the following reasons:
- The buyer independently closed him after receiving the goods.
- The buyer for some reason canceled the order or the seller did not send the goods.
- If a dispute between the seller and the buyer was opened, and the administration of the trading platform decided in favor of one of the parties. In this case, the order goes into the stage " Closed»Automatically.
- If the seller suspected in fraud and the buyer has not yet managed to pay for the purchase.