What if the order for Aliexpress is canceled? Order canceled to Aliexpress: When will the money return?
Description of the procedure for refunding Aliexpress.
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On the Chinese shopping area Aliexpress You can purchase a lot of diverse useful things at low prices, but since the payment of the goods occurs before it is received, many people are worried about their safety.
It often happens that the sellers cancel the order and here many have a panic. Why is the cancellation of the order, how to return the money and how soon will they return them? Let's try to figure out.
IMPORTANT: To make the first order on AliexpressRecommended View video instructions on registration, search for goods, their payment and delivery on the official website, or get acquainted with our article " Order of goods to Aliexpress in Russian».
How are the cancellation of the order for Aliexpress?
- Canceling an order to Aliexpress can be made both by the buyer and the seller and if in the first case this action takes place on a voluntary basis, then in the second there are a number of reasons for which it can happen.
Figure 1. Cancellation of an aliexpress order.
- Cancellation of the order can be carried out by the Buyer, if one for some reason decided that this product is not needed. This can be done in the section " My orders"By clicking on the" button " Cancellations"And choosing the cause. But the money will be returned only after the seller confirms the cancellation of the order. Since at the time of clicking the buyer the button " Cancel»The seller could already send a parcel with the commodity, then there is no guarantee that the seller will confirm the cancellation.
Figure 2. Cancellation of the order for Aliexpress.
- The order is canceled automatically if the seller did not send a parcel on time with a commodity. The time allocated to the seller to send a parcel is displayed on the order page, by expiration, the order is closed and the funds returns to the buyer to the wallet (map) from which payment was made.
- On Aliexpress, there are sometimes fraudsters sellers who ask for quite funny amounts for expensive goods. For example, you can stumble upon tablets and smartphones for $ 10 per piece. Saying such sellers sooner or later the trading platform closes and freezes all of their orders. After the proceedings that can be delayed for several months, all funds on orders are returned to their customers.
How to return money to Aliexpress?
How to return money if the seller canceled an order for Aliexpress?
- In the event that the buyer did not request the cancellation of the order, and it happened due to the fact that the seller did not have time to send the parcel at the specified period, then the money will be returned automatically at the expense of the buyer from which payment was made.
- If the seller turned out to be a fraudster, he does not send you the goods and does not accept the cancellation of the order, in this case it is necessary to report this to the administration of the trading platform as soon as possible. To do this, you need to go through this link and write a complaint of the Alibaba Group administration.
- After checking the seller's administration, which may take some time, the Alibaba Group administration will notify you about the inspection and tell you what to do next.
How fast will the money return back to the expense?
- All information about valid and canceled orders AliExpress is displayed on the tab " My orders" There you can see not only their current status, but also to control the receipt of funds.
Figure 1. Return of funds for Aliexpress.
- To view information about returning funds from a canceled order, you must go to the folder " My orders", Choose the order you are interested in and on the tab" Financial»View the return date and the amount of compensation.
Figure 2. Return of funds for Aliexpress.
- Unfortunately, this date does not mean that the money has already entered your account from which payment was made. The term of enrollment depends on the bank or payment system and can take up to two weeks from one working day.
- If within 10 business days the funds did not receive the account, you should contact your bank customer support or payment system.