Aliexpress - the seller does not send the goods after payment: what to do, how to return the money?

Online shops are becoming increasingly popular among shopping lovers. The most popular of all sites is AliexpressBut as popularity increases, more and more questions are becoming more and more questions about how to buy a fitted goods.

The latter, by the way, is not so difficult to choose, but it is difficult to deal with the features of delivery, but still possible. The biggest concern among buyers is the long shipment and fraud. In this article we will consider the question about why the seller does not send the parcel and what to do about it.

If you are still new to, we recommend checking out before making purchases. How to do it, read in the article - "How to register for Aliexpress?"or learn on the official website "Buyer's Guide" And go to register yourself.

Why does the seller sees the parcel?

So, after placing the order and confirmation of payment by the system, the seller is obliged to send you the goods. When he comes to the mail and send the parcel, then a letter will immediately come to your mail that the order is expelled. In addition, according to the regulations of the system, the Seller must give you to give the track number to track your departure.

Remember when you received a letter, since from this point out the countdown of time, during which the seller is obliged to deliver your order, as well as the protection time of the transaction.

Letter to send an order

If the protection expires, the order closes automatically, and if necessary, you cannot return your money or put forward the claim to the seller. How to do if the seller does not send you a product?

There are several reasons when the parcels are not sent for a long time:

• Holidays
• Weekend
• Too much load on the store packing with Aliexpress It may not be sent for a long time if the resource administration suspects the seller in fraud. The order is frozen, and you call the phone from the administration Aliexpresswhich notifies the situation. If the seller is justified, then make your action. Otherwise, you will simply return the money.

1. If you have done a purchase for a long time, and the seller still will not deploy the order, then the dispute was not in a hurry. Sometimes it is not due to the fact that you want to deceive. First of all, talk to the seller, and also look when he was last online. Do not forget to communicate in English.
2. If the seller does not send the parcel, but he answered you quickly and clearly explained the reason for the delay, then it means to wait a bit.
3. If the seller does not happen on the network, and does not want to communicate with you, then use one of the three options:

• Open "My orders" and select "Cancel the order". All you will have after that - choose Pichin. This may not have ended the buyer's protection. Ask to extend it if time almost expired. If he does not react to you, then start the dispute. It is worth attaching the screenshot of the letter, where the shipping date is indicated, the timer screenshot (blue alarm clock), as well as a screenshot from the premise tracking site. Another worthy reason for the beginning of the dispute is the lack of track number to track.

Timer for tracking

• In no case do not confirm the receipt of the parcel, since during the week the funds will be translated back. If you close the order, then you lose money.
• You should not wait long, therefore, when the end of the defense will remain about 5 days, then start the dispute. If you prove that the seller is a fraudster, then return your funds back. When aggravating the dispute, the Aliexpress administration will come to the aid, which makes a decisive verdict. If the fact of fraud is clearly expressed, the dispute will decide in your favor.

Read more about how to start and correct the dispute, read in our article - "How to open and keep a dispute?"

What if the purchase is paid, and the seller deleted the goods and closed the store?

If you have paid for some product, and the seller stopped selling it or completely got rid of his store, then you should not worry about this. There are two options here:

• The seller is experiencing some technical difficulties, to Prim., What was on stock sold and therefore temporarily removed the goods, but he sent you a purchase
• Either you got a fraudster

While the parcel will not be delivered to you, the second option cannot be eliminated.

How to solve the problem?

First of all, write to the seller. Thus, you can understand whether it is worthwhile to expect your purchase or start the process of returning funds.

If the goods or the store disappear after payment of the purchase, but the parcel is not sent:

• When you delete goods, ask the seller will he send him and when. If you came the answer that the thing you need is available in stock, but not yet sent, you can wait a bit or cancel the order. The last case is more suitable when you are told that there is no such goods in a warehouse.
• When you delete the store, ask whether the parcel will be sent to you. If the parcel will not be sent to the allotted time, the transaction will automatically be completed, and you will return money.

If the goods or the store disappeared, but the parcel is sent and the track number is completely monitored, then you will have to wait. But in the case when the seller refuses to provide a correct track, then open the dispute and require the return.

Assistance from Aliexpress

• Each fraudster is counting on the fact that the buyer is inappropriate for "Confirmation of ordering" And the money will go to his account. In this case, the client will no longer be able to start the dispute and return his money. Whatever tempting proposals put forward the seller, in no case do not press this button until the goods are really received.
• On the page detailed order description there is a countdown timer. This is exactly the period of time during which the seller must deliver the purchase.
• Initially, time is established depending on which warranty is given by the seller. This is described on the page with the goods or in the order description.

Buyer protection timer

Warranty seller about return funds

• Thus, if you did not receive the parcel, then the money will return to you. While the timer does not end, funds will be protected Aliexpress. Moreover, if you are exactly sure that they contacted a fraudster, then you can open the dispute as soon as possible.