How to open a dispute on Aliexpress if the goods did not come? How to argued on Aliexpress: Step-by-step instructions

In this article we will analyze in detail all the features of the dispute on Aliexpress - How to open it, close and how to behave?

As well as in a simple store, on Aliexpresseach buyer can return his money, change the thing or return it. But it is important to know how to start the dispute Aliexpressand lead it to get what you achieve.

Step-by-step instructions, how to open and conduct a dispute to Aliexpress

The developers have created a special system for the protection of each transaction, which gives a guarantee of honesty by buyers and sellers. Sometimes after receiving the ordered thing, a person understands that he does not fit the size, there is a marriage, it differs from the fact that in the photo or there is a clear discrepancy between the seller's description. Either the parcel does not come or the seller refuses to send it.

These problems can be solved if you make purchases only from proven sellers, which are important image and reputation.

When is it worth opening a dispute?

• If you want to open a dispute, it is better to do it, when it takes at least 10 days after sending goods, but before confirming it and no later than the end of the buyer's protection time. Most often it ranges from 60 to 90 days or less. After making payment for the purchase, he hangs in the processing for a couple of days and only then the seller is sent to sending the parcel.
• In the absence of opportunity to start a dispute, for example, if you have already confirmed the receipt of the goods, then write the complaint directly into the administration Aliexpress.
• It is important to say that it is possible to submit a claim once, so that while the decision will not be found, in no case do not close it. But at the same time, it is possible to cancel and start the dispute while the buyer's protection is valid. Protection Aliexpressit is designed so that the seller will not receive funds, while you will not be confirmed that everything is in order, well, or until the protection has expired.
• As practice shows, the dispute is better to start when the transaction is completed for no more than three days. Then the seller will not have the opportunity to ask you to wait longer. Many prurd sellers prolong protection and make it wait, although it usually happens if the order and the truth is sent and the seller is worried.
• If you filed a claim, but we accepted the seller's condition to resolve the issue, the second time to submit it to you will not succeed and the transaction will be completed.

What reasons can I start the dispute?

• The parcel was not delivered on time.
• The goods have poor quality, it differs greatly with a description or photo, the seller sent the wrong size or color, the thing was defective, it did not fit the color or size and so on.
• The parcel does not turn out to be traced according to the granted track number.
• Your parcel is lost when it is delivered.

How to discover the dispute on Aliexpress?

It's not difficult to do it.

• Open first "My orders".

My orders

• Near the row with the desired thing, select "Open dispute" or "More".

Open dispute on Aliexpress

• You will go on a page with a detailed description of the product and data on the order. At the bottom of the page will appear the key to start a dispute.

How to discover the dispute on Aliexpress?

• Next will be displayed a small questionnaire, that is, the application you want to fill out. For example, specify whether the parcel received, as well as all the money you want to return or only a part. If you have not received the order yet, then Aliexpressautomatically suggest you completely return your money.
• To begin with, you need to choose:

Return money for the package to Aliexpress

1. Return only - the seller returns to you
2. Return of goods and money - here the seller gives you money, and you send him a product back

• Choose whether there was a parcel.
• Next, specify the reason that is more suitable for your case.
• Write what amount you want to return.
• Tell English in English more, what is the reason for the dispute (use an online translator to translate).
• If the product is clearly some problems, then attach the photo or video if possible so that everything can be seen.
• After filling, choose "Sending" And the dispute will begin.

Stuffed form of dispute

It used to be allowed to choose between the full and partial return of funds, and now the required amount to return is simply indicated. It is better to make a partial refund if everything is not so bad and you do not want to send it back, as it can do it much more expensive, then you will return something.

Choosing the cause of the dispute

If the parcel is received, but you have found explicit defects, then definitely attach a confirmation in the form of photos or video, where all the shortcomings will be seen.

How to open a dispute if the parcel was not received?

• To do this when entering data into the questionnaire, specify that the parcel is not delivered and several possible reasons will be presented to you:

1. Protection almost expired, but the goods are still not received
2. Transport company returned the order
3. You can not get tracking information
4. The duty requested by the customs is too high, and you do not want to pay her
5. Order sent by incorrect address

Opening dispute if the goods did not come

• Further, in a special form in English, describe the reason in more detail, for example, you can not go to customs, went too big, you or the seller confused the address for delivery and so on.
• By the way, if you are asked to customize the purchase, and you do not want to do this, then you will be returned all the amount completely, even paid delivery.
• Click on the button "Sending" And the dispute will begin.

Exacerbation of the dispute

Earlier disputes were allowed to exacerbate, but now the seller has a week to solve the issue with the buyer and, if this is not done, the administration will be connected Aliexpressand the dispute will exacerbate himself.

When in the dispute you will have a record that it is exacerbated and the answer of the parties is expected, this means that it is necessary to send evidence as evidence of its rightness.

For example, it can be photos or videos.

Reply now

If you are ready to do this, but when you click on "Reply now" You see an error or displayed the phrase "You cannot manage this account", then just expect until the administration takes the final decision. Most often, it is made in favor of the buyer.

When is it worth clicking "Reply now"?

You will see this line throughout the dispute. Since the claim is already exacerbated, then you need to wait until your evidence is considered by the administration. When it decides, it is necessary to either wait for completion, or add a dispute.

How long is an aggravated dispute?

Againted spores

Each user is wondering how fast Aliexpressmakes a decision on disputes. As a rule, this time is from 15 to 60 days. Accelerate the process will not work, as it all depends on the degree of the workload of the team and your situation. The moment is also important when your funds return. Again, depending on what is your case. As a rule, there is a rule that the client is always right and the administration is always on the buyer's side.

Editing an aggravated dispute to Aliexpress

The aggravated disputes to edit is prohibited, you need to either wait for the completion or cancel it, the other is not given.

Sometimes inexperienced buyers choose the aggravation of the dispute immediately, after the refusal of the seller from the proposed conditions or when nominating their own. In the latter case, the seller changes the terms of the dispute and the amount that can generally compile 0 rubles or less desired, but not a complete refund. And at the same time the seller can still post a comment:

• Request for you wait yet. It happens when the reason for the claim is that you are waiting for your order for too long. Then the seller may ask to wait until the end of the defense. But when it is over, the seller can "score" at all on the situation, since he will receive money, but to return them few people want.
• Request for closing the dispute. In return, you will be offered a good discount on many other things. Often, sellers are invited to send funds to one of your accounts, to which agree, of course, is not worth it.

When aggravating the dispute and the need to make changes to it, it is possible to cancel it and start a new one, but it is before the expiration of the buyer's protection. If it is over, refer to technical support. Aliexpressthat will help you solve the problem. You can find it by reference here.

When the dispute can be closed?

It is possible to do this, only when the seller will take a claim or everything suits you. It will mean that you have won, and your funds are listed. Usually this period is 5-15 business days. If you sent the goods to the seller, the dispute will be completed without earlier receipt by the seller of the goods.

How to do if the seller offered a decision, but did not accept the dispute?

As a rule, the seller offers not the most favorable conditions and then it must be remembered that the dispute will be closed after the seller's conditions are adopted or the decision of the administration.

Attracting administration

• If the seller was suggested a solution, it would be impossible to cancel it, but it is not necessary to agree with it. Here you have two outputs to wait until the exacerbation or change the conditions for profitable to both parties.
• You can see what kind of access to you the seller can be on a page with a description of the dispute. In the right column you will see what the seller is ready to go. For example, you ask to completely or partially return the money, and the seller offers less. It is already necessary to focus on the circumstances, but remember, if you accept the conditions, it will be very difficult to appeal.
• You can also bargain through a chat, which is located at the bottom of the page description page. You should not pull with it, since you have only seven days before the exacerbation, and then the site administration will take it.
• If you choose "Adoption" Conditions, the window will open asking confirmation of the solution and text to which you agree.
• Be careful, as often sellers offer to return the amount of 0 rubles or dollars. In this case, or change the conditions or wait for the administration's decision.

What do you get at the end of the dispute?

Your main task is to return your money or get a product of good quality, but at the beginning of the dispute options are the following:

• The seller will list the entire amount or part of it, or you will remain with the fact that there is.
• You refer back the goods, and the seller gives money.
• You can still make an exchange - it is either a re-order with a large discount, or re-send by the seller of the desired thing.

If you consider that it is often sending parcels to China worth a lot of money, it is better to agree with the seller so that he returned part of the funds. Here you have to know how to make such a dispute. When you open it, specify a partial refund and write an adequate amount, as this will help you quickly understand the question.

How long will the money come back?

As a rule, this happens within 5-15 business days when the dispute is already closed, but also plays a role and payment method. Detailed information is presented by link.

How to win a dispute?

It is not difficult, especially if you are really right and can prove this fact. Describe what happened in detail, send photos to the opportunity, screenshots of communication with the seller and so on. This will help complete the consideration of the claim faster and not to give a chance to the seller to justify.

How many times is it allowed to open a dispute on AliExpress?

Dates of refund

You can do it many times until you receive your order or will not end the buyer's defense. If one of the parties offered a partial refund, and the second agreed, the dispute closes, and the transaction will be considered complete. A new claim will not be able to file.

Remember, each conflict is solved with the help of a dispute until the end of the protection of the transaction. It costs to close only when the order is received and there is no complaints about it. Conditions also worth periodically checking, as some sellers change them in their favor. You can solve the problem with editing.

How to return the goods back to China?

You can edit the dispute and note the shipment of the goods to the seller, or this can be done during the opening of the dispute. After such a proposal, he must agree, or suggest to return part of the funds.

If the seller responds to a return purchase, then you will be displayed by his address where you need to send and after writing a new track number, he could trace his parcel. Number must be provided.

Remember that often such a shipment is worth a lot of money and often comes out more than the goods itself.

How to discover the dispute when returning the goods?

• At the beginning of the filling of the questionnaire, the dispute must be specified that the goods were obtained by you.
• As a reason, indicate that you do not like the thing.

Return of goods in China

• Put the marks opposite the transfer of the amount completely.
• Opposite the question "Do you want to return the seller the goods?", mark - "Yes"
• Do not forget to clarify the request for request a little below, for example, so: "I not Liked This Product" (I do not like this product).

Comment to Spor

• To the dispute went for consideration, click on "Sending". If possible, attach snapshots or video if you have found defects.
• Next, the seller will consider your claim, and with its consent on the dispute page you will see data for sending. As we said, the track number in this case is required.
• The key will also appear "Adding tracking data". After sending, click on it and enter the track number assigned to send.

Add Tracking Data

• Now it remains to wait until the seller receives the goods and it will confirm its receipt, and you will return money.

How to start a dispute if the order is confirmed?

Sometimes buyers are inappropriate confirm receipt of the goods, but in fact it is not so or, he did not like it. In such a situation, you need to apply to technical support. AliexpressAnd they will prolong you to protect the buyer for 15 days.

How many times can you edit the dispute data?

You can do this no more than four times. If the buyer's protection has expired less than 15 days ago and you need to make any changes to the dispute, but the error is displayed, then take cancellation and start over.

What will happen after the end of the dispute?

Often, sellers edit disputes, instead of rejecting and change the amount to return to the zero or unprofitable to the buyer. If you ignore this fact, the claim will be exacerbated and the decision will remain for the site administration. If the seller does not respond at all, then the dispute will be completed automatically, and you will be listed.

To solve problems is given from 4 to 10 days. If you do not respond in time, the dispute will exacerbate and arbitration will be engaged.

Video: How to open a dispute on Aliexpress? New rules for conducting disputes!