Return of goods in the MTS store: Procedure. Return money for the purchase of goods

The article describes how to return the purchased goods in the MTS online store.

Online store " MTS"It gives the opportunity to return the purchased goods back to the store and receive money spent on it. Talk about it more.

In what cases can I return the goods back in the online store "MTS"?

Return of goods in the MTS store: Procedure. Return money for the purchase of goods

If you purchased any product in the online store " MTS"But they remained dissatisfied with this or to other reasons, then you have the right to exchange it to another product or return money spent on it back. To do this, you should familiarize yourself with the order of return of goods in the online store " MTS»:

• After you bought the goods starting from the date of purchase, there should be no more than thirty days, otherwise the goods are not refundable.
• You purchased the goods was not in operation and retained my freight look (it turns on here: the safety of the goods packaging, the safety of the seal, the absence of any faults and defects, the safety of protective films and so on).
• The goods were bought by an individual in retail
• All necessary documents provided for sale (cash checks, warranty coupons, guides, etc.) are attached to the goods.
• If the producer of goods (phones, smartphones, etc.) is the company " Apple.", Then the OS should remain in a non-activated state, otherwise the refund is not possible.
• Devices (routers or modems) sold with SIM cards are not refundable.
• Goods purchased by a legal entity by bank cards, electronic money, etc. Return is not subject to.
• If a self-delivery was chosen as a delivery method, the return of the goods can be carried out only at the address of its early acquisition (the address is specified in the check-made at the checkout).
• If the delivery method was chosen by courier, then the return of the goods can be carried out in any salon " MTS».

Mode of operation of salons " MTS»You can find out this address

The procedure for the action of the employees of the MTS online store and salons "MTS" when taking a gas

Return of goods in the MTS store: Procedure. Return money for the purchase of goods

After the client appealed to employees " MTS"With a request to adopt the previously purchased goods, the latter, in turn, should act as follows:

• Check the goods for defects and other factors mentioned above.
• Take a picture of the returned product (entirely, the front panel, the battery and so on)
• Make a scan check, issued when selling goods (if there is no one, the client must write an appropriate statement).
• Create an application for receiving code that is assigned in each case of return or exchange of goods.
• Record the client's phone number (there may be a connection with the client if it is absent until the above code is given to it within two hours).
• If the refund application is approved, contact the client and invite it to the salon to give him funds for the returning item or exchange to another product.

How is the procedure for obtaining funds for the returned product, if it was bought earlier with a bank card?

If the client paid the goods to a bank card, then when returned, the cash is issued to the Client as follows:

• Money is listed on a bank card, with which the client paid the goods before
• Money goes to a bank card to the client within 2-14 days (depending on the client's bank)

To acquire a new product, the payment is carried out in cash or using a bank card. For more accurate and complete information on the return or exchange of goods you can contact " MTS"On a given link.

Video: Consumer Protection. How to defend your rights to defend. Returning goods to the store.