MTS return error pay. How to cancel the payment processing on MTS?
The article describes how to return an erroneous payment to MTS, what conditions should be followed.
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Odent-digit number of mobile operator numbers MTS"Are usually remembered without much difficulty. In addition, your number can be recorded in the telephone book for the safety net. When replenishing your personal account on the phone through ATMs or terminals, mobile subscribers may not be rarely mistaken and send money to the balance of someone else's room.
In this case, subscribers " MTS»Have the ability to return our money provided if they have retained and have a transaction confirming an erroneous payment. Therefore, each subscriber should be maintained by a check with a terminal until it is convinced that the payment was performed.
But very many people simply ignore all kinds of checks (after buying in the store, after payment in the terminals, etc.) and throw them out in the urn. And without a check there can be no money to be. In this article we will talk, how to return erroneous payments to " MTS».
Ways to return an erroneous payment to MTS
There are three main methods for compensating for erroneous payment to " MTS»:
- Through service Offices « MTS»
- Through feedback form
- Through. fax
Offices "MTS.»Designed to serve customer service on the most varying issues, including and refund after an erroneous payment. It will be necessary to visit the nearest office " MTS"Together with a passport and check, confirming the implementation of such a payment. You will be offered to fill out the application and make a copy of the check (the original will remain with you).
After the application is accepted, the office workers will guide it to the relevant authorities. If information from the check will comply with the information in the database " MTS"For all paid payments, your funds will be transferred to your facial account for three days. If you have chosen the transfer of money to your balance when filling out the questionnaire, but the transfer to your one or another bank card, then you later (for two weeks) you can remove the declared cash through the ATM.
Feedback formAs a way to make a refund of an erroneous payment, intended for those subscribers who have no opportunity (or for another reason) to get to offices " MTS" It will be necessary:
- Go to the official website " MTS»
return payment on MTS
- In chapter " Private clients»Hit the mouse on the column" mobile connection", And then in the drop-down menu click on" Support»
return payment on MTS
- In the window that opens, go to the section " Forms of statements"(Down in the column" Helpful information«)
return payment on MTS
- In the new window that opens, scroll down the page down to download the required form (" Payment for transfer paymentbut")
return payment on MTS
- Scroll up and go to " Feedback form»
return payment on MTS
- Next to put a daw on " mobile connection"And in the dropping menu - on" Send an application»
return payment on MTS
- Before you will open the form to fill the questionnaire. After that you downloaded the form you should fill, attach a scanned check to it and send (click on " Attach") Through the form that has opened (which should also be filled). Return of funds will be carried out within three days
return payment on MTS
Fax - This is, of course, very rare today tool for transmitting text and images, but if available, you can also return an erroneous payment. For this, as in the previous case, you need to download the corresponding form, and then print it. After filling in the form you should attach a payment check to it and send to the fact in " MTS" Find out the fax number " MTS»By calling numbers 8-800-250-0890 and 0890.
ATTENTION: If the erroneous payment was carried out from a bank card, then the application will need to mention all its necessary details (card number, bank bik, etc.). The bank card must belong to the face that has fulfilled payment. Cash to return an erroneous payment will be listed on the card for two weeks.
The conditions under which the return of the erroneous payment on MTS will be carried out
Above, we discussed ways to return funds or translate them to your number after an erroneous payment. Now, we will consider what conditions should be met so that we can use these ways:
- The erroneous payment will be returned if the number belongs to the subscriber " MTS"(To reimburse an erroneous payment for other numbers, you will need to access the appropriate operators)
- The erroneous payment can be refunded if the cash is sent to someone else's room, which differs from the number of the subscriber (fulfilled the erroneous payment) to the maximum of three digits. This " MTS"It emphasizes that funds are returned when the subscriber is purely visually mistaken or pressed not to those buttons, and did not send money purposefully to another number (friends or relatives)
- The erroneous payment may be random if the cash is sent to another number, with a set of which the subscriber was mistaken in the order of following each other in no more than four-digit. That is, the number should not be dialed back
- Error payment will be refunded if no more than fourteen days have passed since its implementation
What if the erroneous payment was carried out by another subscriber to your number?
We learned what actions should be made if we accidentally transferred money to someone else's room. And what to do, if on the contrary, another subscriber in mistake transferred money to us? In this case, as decent people, we, of course, will have to return this erroneous payment. This can happen in two cases:
- Subscriber who sent money by mistakes to your number through the company " MTS"(Through the methods described above) will return an erroneous payment (within two weeks from your balance, these funds will be removed)
- The subscriber who sent money by mistake on your number can call you and ask to return funds. In this case, it will be better if you do a good deed and return the money (through an ATM or other ways)
Attention: fraudsters can call you and ask to return funds due to the fact that they allegedly implemented the wrong payment to your number. Therefore, be always vigilant and follow how and when your balance was replenished.
Nikolai, Ryazan. When paying for MTS mobile operator services through an ATM, I mistakenly pointed out another phone number, I was mistaken for one digit (5 instead of 6) and my money was enrolled at the expense of the person unknown to me, the number of which was blocked. The next day I turned to the office of the company MTS, where I was told that it was necessary to provide checks. Having received checks in Sberbank the next day I wrote a statement in the MTS office (on the third day after an erroneous payment). According to the results of consideration of the application, I refused to return money. As the company's employee explained, my money MTS "spent" to pay for the debt of the person unknown to me, on whose number I mistakenly put my money and there is simply no money ...