How to return the purchased phone on the MTS online store?

Published by B. Useful advice / MTS services
/
Jan 4, 2017.

Article on the conditions and rules of return of goods in MTS stores.

You bought a phone at the store of the famous mobile operator. Weightful reasons make you return the goods back. Is it possible? Yes, observing some rules.

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Return of goods is possible!

Return Rules

  • from the date of purchase of the purchase should pass no more than a month
  • the goods (phone) were not in operation, the performance is not violated.
  • the goods were purchased personally
  • available Warranty Document, Check, Technical Passport
  • phone, smartphone, tablet, should not be activated


Warranty coupon It is an essential document when returning.

What devices are categorically not subject to exchange or return?

  • devices, in which the sim card is included
  • devices, including phones purchased by cashless payment

Where is the purchase return?

  • if you personally took the paid purchase, the return address can be seen on the check
  • returning purchase when delivery is detractive, is carried out in branches of shops MTS

Checking the returned goods in MTS stores

How is the product check for refund?

  • product (phone) is checked for compliance with the refund conditions.
  • photographing goods
  • copies check purchase
  • drawing up an application for the adoption of the return code
  • application for the exchange of goods, if required


Return money to the buyer takes place within 2 days after receiving the return code. Usually, man calls on a mobile phone, invited to the salon - store.

Return of goods when paying a bank credit card

  • return funds are transferred to your credit card you used when buying
  • the term of transfer of money is in the range from 2 to 14 days
  • the next purchase is paid by credit card or cash


All of the above rules concern returning a purchase via the Internet - MTS store.
Reference or advisory assistance for the exchange or return of purchase can be obtained by going to the website of the MTS store link

Enjoy the shopping!

Video: Actions when returning the goods on the Internet - Shop

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