How to turn off the Internet Rostelecom through a personal account?

Published by B. Rostelecom / Rostelecom services
/
2 Oct 2016.

Article on the options for blocking the home phone and Internet Rostelecom.

Why sometimes, have to abandon the services of cellular operators? The reasons are not enough!

  • sub-quality service
  • long trip
  • vacation time
  • the appearance of a provider, which is preferable
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Help operators in the service center Rostelecom


For the refusal of services, a statement should be issued for all the rules. Otherwise, you risk getting under the penalty, or pay for a service that was not provided.

There are two types of shutdown: temporary and complete. Temporary disconnection is made at the time of vacation, illness, departure, provides for the full recovery of services after a certain period.
Full shutdown, this is a refusal of the services of this operator for an indefinite period.
We will look at the case of refusing to services of the popular provider Rostelecom.

How to make a temporary shutdown?

  • call on the room 8 (800) 100 08 00, activate the number blocking.

This trip is more suitable for the selling period.

How to fulfill full shutdown?

  • we check the availability of debt on the account by phone Service - Center 8(800)100-08-00.
  • we arrive at the nearest branch of the operator, place the passport, the number of the personal account, address, telephone, last name, find out if there is indebtedness.
  • we follow the instructions of the operator Service - Center for the actions of refusal of services.

How to temporarily abandon Internet services Rostelecom through a personal account?

Instructions for executing the program " Voluntary blocking ":

  • we go to the operator's website through Personal Areaby link
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Personal Account Rostelecom

  • we use the service "Voluntary blocking" In the Personal Account or the same service in the service center
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Page Options "Voluntary Lock" Rostelecom

 

  • we find the service directory menu
  • select from the menu catalog "Home Internet"
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Menu in the Personal Account, where you can change the tariff and the "Home Internet" option

  • we find the submenu of the current tariff plan
  • we activate the time lock option, indicating data for your blocking situation
  • press key "Save"
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Blocking Internet Services Rostelecom

The above method of blocking you can see in detail by going to the official website of Rostelecom by link


The temporary disconnection fee is charged depending on the location period and from your area of \u200b\u200baccommodation.

How to turn off home phone Rostelecom via the Internet at the time of vacation?

Cellular communication filled all niches in the market of services. Using the home phone and pay for it becomes irrelevant, so many subscribers decide to disable the home telephone Rostelecom. How to do this during the holiday period we will tell you below.

Temporary shutdown.

Option number 1.
For a temporary shutdown, it is necessary to simply call the operator's service center by specifying your personal data and the period of refusal of services.
Option number 2.

  • enter the operator's contact center with identity documents
  • with the help of a specialist, put a temporary blocking of services by issuing the required documents


Blocking the phone is possible, for a period of one month. Performed from the first day of the next month.
Option number 3.
Blocking a home phone using the Internet
This blocking operation (disconnection) of the home phone Rostelecom is unacceptable.
Block the stationary urban phone is possible only when contacting the office of the user itself or by sending a registered letter with a statement, there.

Video: Voluntary blocking of the phone at the time of vacation

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