Online store Eldorado: Return of goods and repair under warranty. Eldorado - Additional Warranty and Guarantees for a Chek: Conditions

Article on the conditions and capabilities of the warranty and extended paid service of phones, iPhones, television in Eldorado.

Score El Dorado It goes to meet customers, always and everywhere! If you did not like the purchase, you have found a malfunction, you want to make an exchange, you will be provided with the best conditions!

Eldorado store - warranty of successful purchase!

Rules for sharing and return upon purchase on the website of the store

• the goods should not To be used.
• full preservation Packaging: Film Sending, Labels, Technical Documentation, Check, Coupon Guarantees, Instructions.
• preservation Present to the product.
• replacing the device Performed on a similar product.
• if exchanged Shopping from the online store, the buyer is calculated for the services for the transportation of goods (the nuances can be clarified by the seller El Dorado in my city).
• exchange procedure phone, Iphone, tV and other techniques are carried out on the basis of the law of the Russian Federation "On the protection of consumer rights"
• term of the transfer of goods to the store up to 30 days from the date of purchase.

Rules for replacing and return procedures when buying a spoiled product (telephone, television and other things)

• the basis of the procedure is the law of the Russian Federation specified above.
• before exploiting operation, carefully read the instructions.
• bring a purchase to the service center To conduct a quality verification, wait for the conclusion, after which the exchange or refund is possible.
• be prepared for thatThat if on the basis of quality verification, we made a conclusion about the fault of the buyer in the course of improper operation of equipment, the buyer must cover expertise costs.
• technique weighing up to 5 kg, in the service center, delivers the buyer (in this case, telephone, IPhone).
• return or replacement poor-quality goods are free.

Where to contact the return or exchange of low-quality goods?

You can take one of the following:

• consult by phone 8 800 250 25 25, when buying through the site El Dorado.
• fill out an application To return shopping on the site.
• wait for a call from store specialists on this issue.
• In details — here or here.

Note: If the device malfunction is not detected, there is not complete equipment, the packaging defect, in this case, the exchange or refund is impossible.

Helpful information

• sign in Store by reference here
• form back links on the site link here

Feedback formation form on the site

Feedback form to determine the issue of warranty service (continued)

• telephone exchange, 8 800 250 25 25, free throughout Russia.

What is an extended purchase warranty from Eldorado?

This is insurance service, independent of the warranty service of the manufacturer of goods, cost in the form of a certain percentage of the product price.

Service features

• exchange spoiled device on a new phone, iPhone, TV.
• development of device In your presence.
• repair at the end The term of the factory warranty.
• insurance as a result Short circuit in the electrical network.
• insurance as a result hitting the device under water.
• delivery of new technology When replacing equipment.

Advantages of service

• validity warranty up to five years, to choose a buyer.
• fast repair of technology: For large-sized equipment within 72 hours, for devices weighing up to 5 kg, on the day of contact with the service.
• replacing the device (telephone, television) on the day of appeal to a new technique (if it is impossible to troubleshoot).
• free shipping new technique.

How to pass a phone, TV for extended insurance?

There are several ways, your right to choose the most convenient of them:
Option number 1, for devices weighing up to 5 kg, (phones)

• come in salon El Dorado.
• set Your question is a seller, showing the goods.
• receive For the exchange of a new phone or wait for the end of the repair of the purchase.

Option number 2., for devices weighing over 5 kg (TV)

• make a call by service number, 8 800 250 25 25.
• wait arrival experts, waiting period within 72 hours.
• accept work Specialists to eliminate breakage or exchange for a new device.

Expanded insurance cost

• in the insurchase period of 2 years, payment 15% of the cost for digital equipment devices ( telephone, IPhone, television).
• with insurance Duration 2, 3, 5 years, 10%, 15%, 25% of the cost, respectively (household appliances).

Detailed information can be found on the website of the store on this link

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Video: Internet - Eldorado Store