What does appeal to Aliexpress, what documents do you need? What does it mean: "Your appeal to Aliexpress is processed", in "Waiting for appeal"? How to remove an appeal to Aliexpress?
The article describes what is needed to appeal to " Aliexpress».
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Online store " Aliexpress"It is a rather large market for purchasing a wide variety of products on the Internet. The store attends a large number of buyers, and there are many sellers with him. This plus is simultaneously a minus, as frauds may happen among a huge number of trading operations.
What does appeal to Aliexpress, what documents are needed what "your appeal to Aliexpress is processed", in "Waiting for the appeal" how to remove the appeal to Aliexpress
What if you have become a victim of fraud on the site " Aliexpress"? Is it possible to achieve justice in this case? In today's review we will talk about how to apply for " Aliexpress».
What is an appeal?
Before discussing the topic, figure out what is actually this appeal? Appeal is a kind of complaint, which is designed to challenge the decision of the court then when we fully agree with him. It is served in the appropriate appellate court.
For example, in our case, if you buy the goods to " Aliexpress", And your purchase did not suit you at all, then you have the right to open a dispute. That is, contact the store for it to correct this situation. But if you lost this dispute and disagree with such a decision, then you can file a complaint, contacting the shop administration directly. This will be your appeal.
To submit an appeal to " Aliexpress", You should take the actions that we describe below.
How to file an appeal to "Aliexpress" and what documents are needed?
« Aliexpress"- not just an online store, but a whole marketplace with which thousands of different stores have. Goods can also be different, including their quality. As we have already said, the scammers who cheat buyers can come across and sell defective and fake goods. And may not send the parcel at all.
Thus, the site administration provided its customers with certain protection in the form of the possibility of opening disputes, after which any seller returns money (money is stored in a special place, and the seller receives them only when the buyer remains pleased with the purchase, otherwise the money is returned to the buyer).
You can give some example of how you can understand what is deceived. For example, if you are offered a good phone for $ 20, then in the end, only any parts will come to you in the parcel. Do not pounce immediately at very low prices.
So to file a complaint to " Aliexpress", Make the following:
- Go to the site " Aliexpress"And log in
- At the top of the site, click on the item " Help"And then - on" Feed a complaint»
What does appeal to Aliexpress, what documents are needed what "your appeal to Aliexpress is processed", in "Waiting for the appeal" how to remove the appeal to Aliexpress
- The interface may be changed in English. Nothing terrible, just follow the instructions. Click on " Submit A Complaint.».
What does appeal to Aliexpress, what documents are needed what "your appeal to Aliexpress is processed", in "Waiting for the appeal" how to remove the appeal to Aliexpress
- Then in the new window insert the link to your product in the proposed field.
What does appeal to Aliexpress, what documents are needed what "your appeal to Aliexpress is processed", in "Waiting for the appeal" how to remove the appeal to Aliexpress
- After that, explain for what reason you submit a complaint. For example, the goods refers to a completely different category.
What does appeal to Aliexpress, what documents are needed what "your appeal to Aliexpress is processed", in "Waiting for the appeal" how to remove the appeal to Aliexpress
- Next will need to clarify the cause of the complaint. Choose one of the proposed problems.
What does appeal to Aliexpress, what documents are needed what "your appeal to Aliexpress is processed", in "Waiting for the appeal" how to remove the appeal to Aliexpress
- In a new window at the bottom in the field " Description."In English, describe your problem. Use online translators if you have a bad English.
What does appeal to Aliexpress, what documents are needed what "your appeal to Aliexpress is processed", in "Waiting for the appeal" how to remove the appeal to Aliexpress
That's basically it. There is no additional document. Just fill out the application. If necessary, attach photos to a complaint confirming that something is wrong with your product.
Is it possible to sue "Aliexpress"?
In any situation, you can sue any organization or person if you could not agree otherwise. But in the case of " Aliexpress"It will be very consistent. You will not go to China? Even if you all work out, you will spend more than win.
In addition, you can also sue you. It is best to solve the problem as suggested above. You can cancel the appeal at any time in your " Personal Cabinet»On the opening page of disputes. Here you can also observe how your appeal is processed, or has already been accepted.
Video: How to file a complaint on the seller of the site aliexpress?
I have a complaint to the administration of Ali. There is a month without explaining the reasons, they ceased to handle my orders. Payment does not pass. It would have done a mediator to connect the seller with the buyer and they put idiotic obstacles. And no one really explains anything.
I agree with the previous comment, at TMMOL not one payment does not pass. On the alcoholpress, now Bardak is complete, no one follows this, no one wants to answer. Even somehow is afraid to make purchases.
i can not pay for the card and I have a valid 10 month 19 year. I can do a row and I don't know what to do
I can not pay the product of the card the same problem. Map is really a balance full require appeal