What if not added and does not send video to the dispute on Ali Spress?

The article describes how to send a video to the seller on " Aliexpress"And add to the dispute as evidence.

Carrying out purchases in the online store " Aliexpress"Buyers sometimes can get not exactly the goods they ordered. The color of the iPhone may be different, or the product was damaged on the road, in any case you have to open a dispute on " Aliexpress"To return your money. As evidence that the goods turned out to be poorly, users can attach a video when opening a dispute.

What to do if not added and the video is sent to the dispute to Ali Spress

When can the user open the dispute on Aliexpress?

Suppose you bought goods on " Aliexpress", And when the parcel came, it turned out a little wrong what you ordered. In this case, you should not panic - you can simply return your money back. Also do not hurry to confirm on the site " Aliexpress»Getting the parcel, as this action is tantamount to your consent that you have accepted the goods and finished the trade transaction.

What to do if not added and the video is sent to the dispute to Ali Spress

You just can open the dispute, that is, to contact the administration of the online store for the return of funds because of non-quality goods. Open a dispute Aliexpress»You can in the following cases:

• The goods have not the color, dimensions and other parameters that you specified when ordering
• Product is defective
• Parcel with the goods did not reach you

In addition, you have the opportunity to either return all your money, or part of them, and the goods itself, respectively, or return or leave. True, it should be said that when returning the goods back, you will fully pay for sending the parcel.

This suggests that it is best to return a part of the funds if the goods are not defective. If the goods are defective, then you can not return it, as well as return all your money spent on it.

What to do if not added and the video is sent to the dispute to Ali Spress

When you discover the dispute, explain the reason for your refusal to accept the goods. You will have to write in English as in international language. Translation from Russian to English using the translator program will not be quite high quality. How to tear down disputes on " Aliexpress"Will be shown on the video at the end of this article.

How to shoot a video when opening a dispute on "Aliexpress"?

What to do if not added and the video is sent to the dispute to Ali Spress

As we have already said to prove your right point, you will need to take the goods on the video. When shooting, you should pay attention to the following factors:

• If the product is defective or does not correspond to the description at the time of the order, it should be clearly visible on the video.
• You can shoot the video on any device: phone, tablet, laptop, webcam. The main thing is that the camera itself can exercise high-quality and clear pictures.
• When filming the camera should be constantly aimed at the goods so that it does not look like a hoax and video editing. Cutting video is also not allowed.
• The shooting should be done from the moment the parcel is opened and nothing else. The goods can be accidentally damaged, and then remove it on the video and issue it for marriage, so do not hurry to open the parcel until I start shooting (especially if the goods are expensive).
• The video file size should not exceed 0.5 GB, and video format can be different: AVI, MP4, MOV, MPEG.

How to upload a video file when opening a dispute on "Aliexpress"?

Online store " Aliexpress"It is constantly improving, but some flaws still take place, for example, in the form of a bad download of video files to the site. Many users complain that the video is simply loaded and not recovered when opening the dispute.

In such cases, there is an output - to upload a video file to other resources and attach a link to the video when opening the dispute. But here are possible some troubles when sellers simply cannot access such a video. The fact is that in the country of the seller the resource for which you downloaded the video may simply do not work. For example, there are countries where resources such as " Google Disk"And" YouTube.»Not available.

Then what to do and where to pour video? We can offer a site " Mediafire", Which most often serves users to download the video when opening a dispute. You can download video on it as follows:

• Go to the site " Mediafire”

What to do if not added and the video is sent to the dispute to Ali Spress

• Press the big green button as shown in the screenshot

What to do if not added and the video is sent to the dispute to Ali Spress

• Next click on " Get Started."(In this case, you can upload up to 10 GB for free)

What to do if not added and the video is sent to the dispute to Ali Spress

• Then register on the site by entering the name, password and other data, agree with the terms of the service, putting a daw.

What to do if not added and the video is sent to the dispute to Ali Spress

• After that you can freely download video to the site

Consider another resource - " Yandex.disk." If the previous version does not work, then try this:

• Go to " Yandex.disk.»
• If you are not registered there, then do it by clicking on " Take your disc»

What to do if not added and the video is sent to the dispute to Ali Spress

• Next enter all the required data.

What to do if not added and the video is sent to the dispute to Ali Spress

• Then you will need to activate the account (will come to an SMS with the code to the specified mobile number) and agree / refuse to set the file storage on the computer.

What to do if not added and the video is sent to the dispute to Ali Spress

• To download video files, press in the upper right corner on the "button" Download»

What to do if not added and the video is sent to the dispute to Ali Spress

• Select the file you need on the computer and download to the site.

What to do if not added and the video is sent to the dispute to Ali Spress

• After that you can copy the link to your video and attach it when opening a dispute to " Aliexpress».

What to do if not added and the video is sent to the dispute to Ali Spress

The reasons for which video may not be loaded when opening the dispute "Aliexpress"

Among other reasons why the video is not loaded when opening a dispute " Aliexpress"May be your browser. Try downloading videos through other browsers. It usually helps.

The following cause is the size of the video file. Website " Aliexpress»It makes it possible to download video files up to 0.5 GB size, have this in mind.

If you download files on third-party resources, then we have already talked above, you need to choose exactly such a website that will not be blocked in the country of your seller. This, of course, is difficult to calculate, but above we offered the most effective option in the face of the site. " Mediafire».

You can add that " Aliexpress"It is constantly being improved, and it is possible to download video files when opening a dispute will soon become more accessible.

Video: How to open a dispute on aliexpress if the goods did not come or how to open the display on Aliexpress?

Video: Disputes on Aliexpress: how to attach big files to a dispute?