What will happen if the wrong index is specified to Aliexpress, will the parcel come? How to fix the shipping address to Ali Spress?
In this article we will analyze the question of what to do if in the delivery address on Aliexpress You incorrectly indicated the index.
Navigation
Unfortunately, not always on Aliexpressbuyers do everything as necessary and then problems arise. One such situation is the wrong indication of the index of the post office. If the purchase is already paid, then you will not change the address, and even the seller will not help you. But the situation is solvable.
There are two options:
- Write a seller a message asking for changing your address.
- Cancel an order, as a reason, choosing an incorrectly specified address. In fact, it is better to do this that if you conducted a payment through a credit card or payment systems.
Message to seller
Write the seller a message. If from not yet time to send the parcel, it will change the address to the faithful one. If you even need to change the index, the address will still have to write completely and in English. It is necessary because the Chinese are never especially delivered to it and can confuse everything.
- Contact Name. - Full Name
- Address - Street, House, Corps, Apartment
- City. - Current city
- Provincey. - Area
- POST CODE - postcode
- Country. - Country of Residence
- Phone - phone number
Cancellations
In the second situation, the order will have to cancel and wait for the return of funds. This happens within 9 - 14 days. So, how to cancel the order?
- Open your account on Aliexpress
- Go to section "MY ALIEXPRESS"
My aliexpress
- On the new page, select "My orders"
My orders
- Find the desired product and click on the button. "Cancel the order"
Cancel the order
- We choose on the page with the order "Request order cancellation"
- Here choose reason - Wrong shipping address
Choosing the reason for the cancellation of the order
- Choose "Sending"
Sending request
- You will display a message that the request is accepted
Request adopted
- After the seller approves this action, then in this case the order will receive status "Payment processing"
Plaster processing
- After you canceled the old order, you need to make a new one, but already with the right delivery address
How to change the index before paying the order?
To perform this operation:
- Log in to your account on Aliexpress
- Go to section "MY ALIEXPRESS"
My aliexpress
- You will open a new window, where in the left menu you need to choose "Delivery Addresses"
Delivery addresses
- You will transfer to the settings page of the delivery addresses
Address
- Select the address to change
Edit address
- The system will display a form with a variable address.
Form to fill
- Make the necessary changes and "Save" them
Saving data
- The system will translate you back to address settings and display already adjusted data.
Changed address
What if the seller really sent the parcel?
- Do not panic hard, as not all is lost.
- To begin with, all over the path of the parcel to the post office, track it.
- When the order will be in status "He arrived at the receipt"Contact your post office and try to resolve the situation.
- Usually, the staff go to meet and send the parcel to the right office, especially if it does not require value.